Why aren’t emails getting through to clients?

August 5, 2021
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What if emails aren't getting through?

Sometimes, you may find that a client or candidate says that they haven't received notification emails from the system. There can be various reasons for this:

  1. The email address was entered incorrectly. If this is the case, let us know and we can change it for you.
  2. The receiver's mail system has rejected the email or dropped it. Whilst this is relatively rare, it can happen with .gov.uk email addresses and local authorities / NHS in particular. We work hard to keep our emails as "clean" as possible but sometimes a strict email filter still rejects them. To get this resolved, please ask your client to ask their IT department to add 'donotreply@savetrees.co.uk' to their safe list. 
  3. It has gone to the user's spam folder. Please ask the person to add 'donotreply@savetrees.co.uk' to their safe list.

If you believe that none of the above are applicable, please let us know and we will check that the emails have left the system as expected.