An active worker is a person who submits a timesheet with any time in a given calendar month. If they don't submit a timesheet, they don't count as an active worker so you aren't charged.

We don't charge anything to get you set up, you simply pay for what you use as outlined above. Nothing more.

You're not because we don't believe in contracts. We're confident that you'll like the system and won't want to leave and we wouldn't want to keep you out of contractual obligation.

The basics

• All clients are invoiced for one calendar month at a time.
• Invoices are sent out approximately one week after the end of the month so that it is likely that all timesheets for the previous month have been entered.
• The charge for a month depends on the number of active workers.
• An active worker is classed as any worker who has submitted any time (hours, days or holidays) within a given calendar month. This is the case whether they are on weekly or monthly timesheet submissions.

What if workers submit for a month that has already been invoiced for?

If the increase in the number of active workers doesn’t throw you into the next pricing bracket then nothing happens.

If it does throw the agency into the next pricing bracket, then the difference in price will be calculated and either sent as a separate invoice or added as a new line item in a subsequent invoice.

What if we sign up halfway through the month?

The first invoice isn’t calculated on when you sign up as an agency, but instead, on when the first time is entered by a worker (workers can only submit for days that you have allowed so you have control over this).

You are then invoiced on a pro-rata basis for that first month.

The best way to explain is with an example:

Say you sign up your agency at some point in February. You add a worker who submits several weeks’ worth of timesheets with the first day on the first timesheet being January 15^th. Because you have fewer than 5 active workers, your monthly invoice amount is £20 so your first invoice will be for January and pro-rata for the number of days that your worker was active. Your invoice for January will then be £20 x 15 / 31  = £9.68 and then £20 for February, unless you get 5 active workers within February, in which case, you will move into the next pricing bracket.

What if we stop using the timesheet system halfway through the month?

Just wait until the end of the month and you will receive your final invoice as normal. If there are no timesheets submitted in the following months, then you won’t receive any more invoices. Again, by setting end dates on your workers, you can ensure that no timesheets are submitted beyond a certain date.