Request a password reset email

How do I reset my password?

James Warrack For agencies, For authorisers, For contractors

If you forget your password and remember your email address, follow the steps below. If you have forgotten your password and your email address, speak to your agency and ask them which email address they have associated with you on the system.Quick fix instructionsEither go to the timesheet login page for your agency (this will normally be on their website) …

How to delete a timesheet (from Timesheet detail page)

I’ve submitted a timesheet for the wrong week/month, what do I do?

James Warrack For contractors

What to do when a timesheet is wrongThere are several options for this and the one you should choose, depends on the current status of the timesheet. To find out the status of the timesheet you can either view it from the Timesheet summary page or the Timesheet detail page. To navigate to the summary page, click on ‘Timesheets’ in …

How to delete a timesheet from the summary page

How do I delete a timesheet?

James Warrack For contractors

Depending on your role, you have different permissions for timesheet deletion as follows: For agency admins: You can delete a timesheet in any status (Pending, accepted, rejected) at any time. For contractors: You can delete your timesheets only whilst they are in the pending status. Authorisers: You cannot delete timesheets.How to delete a timesheetGo to wherever the timesheet is, this …

Download a timesheet as a PDF

How do I save a timesheet as a PDF?

James Warrack For agencies, For authorisers, For contractors

Downloading a timesheet as a PDFFrom the timesheet detail page you can download a PDF of your timesheet. To do this: Go to Timesheets (in the left hand menu) and then select the timesheet you want to view the detail for by clicking on it. Once you’re there, you should see “Timesheet detail” in the top centre of the page. …

Submit a timesheet with start and end date

How to submit a timesheet

James Warrack For contractors

Submitting a timesheetTo submit a timesheet for authorisation: 1. Log in using the email address that you were invited to the system with. 2. Assuming you only have one role, you will be taken straight to the ‘Timesheet summary’ page (this is in the header). If you are not on this page, select ‘Timesheets’ on the left-hand menu. 3. Click …

Login page

How to log in as a Contractor

James Warrack For contractors

How to sign up and log in as a workerYour agency will have invited you to join a contract via an email. Click on the link in the email, set your password and that’s it, you’re all set. Your login details are now your email address and password. To log in, go to our homepage and click on the ‘Log …

Why cant I see a date in the date picker

Why can’t I see a date in the date picker?

James Warrack For contractors

Why are dates blanked out in the date pickers?To prevent erroneous data being entered, it is the Administrators responsibility to set start and end dates for your contract (end dates can be set to ‘ongoing’). The most common issue is if your contract has been extended but your administrator hasn’t yet extended this on the system. If this happens, please …